The State of AI in Customer Service


Wednesday, June 14, 2023, 4:00 – 5:00 PM UTC

Virtual event
Automated Support
Customer Experience
Customer Service
Customer Support

The State of AI in Customer Service Webinar

AI and automation are transforming the world of customer service as we know it. But what do support leaders think about the shift—and how are they adapting?

The State of AI in Customer Service Report details how the rapid evolution of AI and automation is changing the world of customer service, and how support teams are adjusting their strategies to take advantage of the opportunities this presents. On June 14, we’re diving into the yet-to-be-published findings from the report that reveals how support leaders are reacting—and adapting—to AI. Plus, our panel of speakers will be sharing learnings and advice for implementing AI within your own support strategy. 

At the live launch webinar, you’ll learn:

  • The current state of AI in customer service, and its implications
  • Real-world examples of successful AI and automation adoption from our panel of speakers
  • Strategies for integrating AI and automation into your existing customer service operations
  • Practical tips for overcoming challenges and maximizing the benefits of AI

If you can’t make the live session, register anyway and we’ll make sure to send you the recording.


  • Liam Geraghty


    Audio Content Producer

  • John O'Hara


    Director of Customer Experience

  • Ruth O'Brien


    Director of Customer Support

  • Samuel Miller

    Dental Intelligence

    Customer Support Operations Manager

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