How to prepare your support team for AI


Wednesday, May 24, 2023, 4:00 – 5:00 PM UTC

Virtual event

How to prepare your support team for AI

Advances in AI and automation are reshaping customer service—and keeping up is critical to any support team’s success.

Join our upcoming webinar to learn how CS leaders are preparing teams—and customers—for AI.

Join Intercom’s VP of Customer Support Declan Ivory, along with Ruth O’Brien, Director of Customer Support, Rati Zvirawa, Senior Group Product Manager for Fin, along with our special customer guest speaker Geronimo Chala, Chief Client Officer at Rebag, to learn how to:

  • Prepare your support teams to work seamlessly with AI and automation
  • Set customer expectations for interacting with AI
  • Optimize your knowledge base for AI bots like Fin
  • Ensure proper security and compliance
  • And more

We’ll also have time at the end of a live Q&A!