How to kickstart your automated support strategy


Tuesday, June 27, 2023, 4:00 – 5:00 PM UTC

Virtual event
Automated Support
Customer Experience
Customer Service
Customer Support

How to kickstart your automated support strategy

We get it—implementing or refreshing your automated support strategy can seem daunting. That’s why we’re demystifying the steps you need to take in our upcoming webinar, How to kickstart your automated support strategy

This isn’t surface-level advice–members of Intercom’s Customer Support team will review specifics on how to:

  • Properly plan your automation strategy
  • Setup automation foundations, like optimizing your support content for chatbots
  • Implement the most high-impact workflows to streamline support operations
  • Leverage AI features to increase agent productivity
  • Configure, test, and launch AI bots like Fin

We’ll also have a live Q&A session where you can ask all your burning questions and get real-time answers from our experts.

We hope you can join us live on June 27, but even if you can’t make the live session, register anyway and we’ll make sure to send you the recording!


  • Mark Iafrate


    GTM Leader, Webinars & Partner Marketing

  • Beth Sher


    Help Center Manager

  • Kevin Furlong


    Customer Support Operations Analyst

  • Fred Walton


    Conversation Designer

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