How to improve support quality while embracing AI and automation


Tuesday, August 22, 2023, 4:00 – 5:00 PM UTC

Virtual event

Webinar Overview

AI is transforming customer support, from bots automatically resolving a majority of inbound requests to helping agents triage complex tickets more quickly. But how do you ensure your customer interactions maintain quality and consistency?

Join us on August 22 to hear how Intercom is using Intercom and Klaus to build and scale a modern, AI-first customer support strategy without sacrificing quality or consistency. Support leaders from Intercom and Klaus will cover:

  • The implications for a world with increased reliance on AI and automation between agents and customers
  • The key challenges Intercom and other support teams face trying to scale an AI-first support strategy while maintaining quality and CSAT
  • How Intercom and Klaus have addressed those challenges and the lessons they learned 
  • The future of AI in addressing the biggest QA challenges

We'll also have time at the end for a Q&A session, so bring all your burning questions. 


  • Bobby Stapleton


    Director of Customer Support

  • Sean Reid


    Customer Support Manager

  • Diogo Costa


    Customer Success Team Manager

  • Mervi Sepp Rei


    Head of ML and Data


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