How ChatGPT Will Shape The Future of Customer Service


Mar 2, 5:00 – 6:00 PM

Virtual event

About this event

This webinar took place on March 2, 2023. You can access a link to the recording here

Artificial intelligence and machine learning have been lauded for some time as a step change in technology that will usher in a fundamental shift in how businesses operate, including how they deliver exceptional customer service.

The most recent developments with ChatGPT indicate we hit an inflection point - one that will change how we work, how we businesses interact with customers and prospects, and ignite a new generation of startups.

We are so excited about these advances that we are bringing together Ethan Kurzweil, Intercom board member and Partner at Bessemer Venture Partners, Talia Goldberg, Partner at Bessemer Venture Partners, and our own Director of Machine Learning Fergal Reid to discuss what it means for the customer service industry. The discussion will be moderated by Krystal Hu, VC and Tech Investment Reporter at Reuters.

You’ll hear from our guests about:

  • What exactly is ChatGPT and the large language model technology
  • How will this technology be used, what impact will it have on existing businesses and what new startups will grow from it?
  • How is it going to change customer service and support teams?  


  • Fergal Reid


    Director of Machine Learning

  • Talia Goldberg

    Bessemer Venture Partners


  • Ethan Kurzweil

    Bessemer Venture Partners


  • Krystal Hu


    VC and Tech Investment Reporter

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