Exceeding customer expectations is business-critical in 2023—but it’s also more challenging than ever. That’s why staying ahead of the customer service curve is key to the success of every business.
Join us on February 8th as we launch the Intercom Customer Service Trends Report 2023, where we’ll reveal the top 5 trends changing the support game this year. Plus, you’ll hear from customer service industry leaders on how they’re navigating the challenges and opportunities of the year ahead. In addition to detailing how customer service is evolving, we'll cover investments and strategies for:
CX & Retention Expert
Chief Client Officer
Director of Support
Head of Support
Head of Support
Founder & CEO
Co-Founder & CEO
Empathetic, curious and compassionate startup guy. Known for high EQ, data-driven approaches, and strong communication skills. He has spent the last 9 years building and operating early-stage startups. He is particularly known for his work around Customer Experience and Retention at DTC brands such as OLIPOP, Simulate, and Jones Road Beauty.
Accomplished Retail Executive with progressive experience defining and driving business strategies forward, with sound leadership skills. Skilled at Customer Service, Retail Operations, Brand Management, Retail and Ecomm Analysis, CRM, and Recruitment.
Kailee is the Director of Customer Support for FullStory.
Born in Toronto, Canada, I moved to the U.S. to study Political Science and Business at The University of Oregon in 2004. Realizing comedy was my passion, I buckled down, graduated a year early and headed down to Los Angeles. I have been lucky enough to be performing steadily around LA ever since. There has yet to be a challenge that I have backed down from and I complete every task with a great sense of drive and enthusiasm. I'm looking to combine my my passions of sports, comedy and entertainment into something truly special.
Passionate customer advocate with extensive international experience in pre- and post-sales support and management at scale. Adept relationship manager building strong, cooperative relationships with clients, vendors, and partners; with a proven track record of success through collaboration.
Highly empathetic and driven customer service professional with an analytical mindset and 6+ years of people management experience. Passionate about creating a positive user experience, scaling support operations, onboarding and leading high-performing international teams, and helping team members excel in their careers.
Martin is the Co-Founder & CEO at Klaus.
Ryan is the Co-Founder and CEO at Assembled.
Audio Content Producer
Audio Content Producer with a passion for telling stories through podcasts.