Customer Service Trends 2023 - APAC


Feb 9, 3:00 – 4:00 AM

Virtual event
Customer ServiceCustomer Support

About this event

Exceeding customer expectations is business-critical in 2023—but it’s also more challenging than ever. That’s why staying ahead of the customer service curve is key to the success of every business.

Join us on February 9th as we launch the Intercom Customer Service Trends Report 2023, where we’ll reveal the top 5 trends changing the support game this year. Plus, you’ll hear from customer service industry leaders on how they’re navigating the challenges and opportunities of the year ahead. In addition to detailing how customer service is evolving, we'll cover investments and strategies for:

  • Boosting customer service efficiency and support team morale with modern technology
  • Making your support tech stack more cost-effective, efficient, and powerful to weather the economic storm
  • Meeting customer expectations with frictionless, personalized support

Looking for a webinar in a different region? We're also running this session in EMEA and NAMER


  • Eli Weiss

    CX & Retention Expert

  • Geronimo Chala


    Chief Client Officer

  • Jason Visenberg


    Support Ops

  • Adam Wilson

    Fathom HQ

    Head of Support

  • Verena Kuhn


    Head of Support

  • Kailee Urban


    Director of Support

  • Martin Kõiva


    Founder & CEO

  • Ryan Wang


    Co-Founder & CEO


  • Liam Geraghty


    Audio Content Producer

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