2023 Service Quality Benchmark Report


Wednesday, April 12, 2023, 4:00 – 5:00 PM UTC

Virtual event

Join us for the 2023 Service Quality Benchmark Report Webinar!

We teamed up with Klaus, Aircall, and Support Driven to survey customer service leaders on their key metrics, how they maintain support quality, and where they’re investing in 2023. Over 4,000 customer service professionals from 98 countries responded to the survey - and the data was compiled into the 2023 Service Quality Benchmark Report.

Join us on April 12 as leaders from Intercom, Klaus, Aircall, and Support Driven discuss the results of the report and key takeaways.

You’ll learn:

  • Benchmark metrics for CSAT, IQS, FCR, CES, and more
  • Strategies customer service leaders are adopting in 2023
  • How new technologies and advancements in AI are being implemented
  • Specific methods teams use for improving quality assurance 
  • And more!

Can't attend live? No problem! Register anyway and we'll send you a link to the recording. 


  • Declan Ivory


    VP of Customer Support

  • Martin Kõiva


    Founder & CEO

  • Macrina Sheridan


    Director of Global Frontline Support

  • Riley Young


    Content Education


  • Jesse Park

    Onboarding Specialist

  • Amanda Middleton

    Onboarding Specialist

  • Jared Wilensky

    Senior Solutions Engineer

  • Alex Burton

    Manager, Account Executives

  • Nat Felix

    Senior Customer Success Manager

  • Manish Sriram

    Senior Solutions Engineer

  • Dominic Bower

    Relationship Manager

  • Dominic Bower

    Relationship Manager


Klaus logo


Aircall logo


Support Driven logo

Support Driven