Prepare your support team for AI

Virtual Events

Thursday, August 31, 2023, 1:00 – 2:30 PM UTC

Virtual event

About this event

Advances in AI and automation are reshaping customer service—and keeping up is critical to any support team’s success.

Join our upcoming virtual event to learn how CS leaders are preparing teams—and customers—for AI.

Join Intercom’s VP of Customer Support, Declan Ivory, along with our guest speaker Sam Forde, Merchant Success Manager at Zapiet, to learn how to:

  • Prepare your support teams to work seamlessly with AI and automation
  • Set customer expectations for interacting with AI
  • Optimise your knowledge base for AI bots like Fin
  • Ensure proper security and compliance
  • And more

We’ll also have time at the end of a live Q&A! 


  • Sam Forde


    Merchant Success Manager


  • Declan Ivory


    VP of Customer Support

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