How to prepare your team for AI - San Francisco

In-Person Events

September 21, 2023 at 10:30 PM UTC – September 22, 2023 at 1:00 AM UTC

In-person event

About this event

Advances in AI and automation are reshaping customer service—and keeping up is critical to any support team’s success.

Join our upcoming event in San Francisco to learn how CS leaders are preparing teams—and customers—for AI.

Join Intercom’s VP of Customer Support, Declan Ivory, to learn how to:

  • Prepare your support teams to work seamlessly with AI and automation
  • Set customer expectations for interacting with AI
  • Optimise your knowledge base for AI bots like Fin
  • Ensure proper security and compliance

And more

We’ll also have time at the end of a Q&A! 


  • Jared Brier


    Co-Founder & Co-CEO

  • Declan Ivory


    VP of Customer Support



September 21 – 22, 2023
10:30 PM – 1:00 AM UTC

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